FAQs

Home FAQs
Are there family rooms available?

Yes, we have family rooms with all the standard amenities that offer the optimum comfort.

What is check-in and check-out time?

The Check-in time starts at 2 PM and Check-out time is 11 AM at our hotel.

Can I book a room online?

Yes, you can book the best suitable room as per your needs directly from our website.

Which room amenities are available at Americas Hotel?

Television with Premium TV channels, Free toiletries, Daily housekeeping, Hair dryer, Blackout drapes/curtains, Air conditioning, Microwave, and Refrigerator are something our guests can expect from us.

Which is the nearest airport from Americas Hotel?

The nearest airport is El Paso International Airport, 6 km from Americas Hotel.

Are the rooms smoking or non-smoking in your hotel?

We have non-smoking rooms.

Does Americas Hotel have free parking?

Yes, we provide free parking to the guests staying at our hotel.

Do you have a front desk?

Yes, we have a 24-hour front desk service.

Can I get the refund upon cancelling the room?

Yes, we refund your amount if you book directly from our website and cancel your booking up to a few days before check-in. Please contact our representatives to know more about our cancellation policy with exact terms and conditions.

Does Americas Hotel allow pets?

Yes, pets are allowed at our property with a limit of 2 per room. We charge of USD 10 per pet, per night. Service animals are exempt from fees.

Are there any restaurant near Americas Hotel?

Yes, nearby restaurants include Forti's Mexican Elder Restaurant (12-min walk), Famous Daves (2.8 mi), and Whataburger (2.4 mi) among others.

Which popular attractions are close to Americas Hotel?

Recommended spots to visit include Texas Tech University Health Sciences Center El Paso, El Paso County Coliseum, Monumento a la Mexicanidad, El Paso Museum of Archaeology, Cohen Stadium, Franklin Mountains State Park, Concordia Cemetery, Albertsons, Chamizal Park, and many more.

What are the cleanliness and hygiene measures currently in place at Americas Hotel?

We use disinfectant to clean the property. We provide our guests with the hand sanitizer. All the staff follows social distancing and other safety measures.

What documents are required to check-in?

The following documents are required to check-in at out hotel

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID
What is the minimum age to check-in at Americas Hotel?

Minimum check-in age is 21.

What is the child policy at Americas Hotel?

Up to the age of 3, children stay is free when occupying the parent or guardian's room, using existing bedding.

Is there a Wi-Fi facility available at Americas Hotel?

Yes, we provide fast, free Wi-Fi to all our guests.

Do you provide newspapers?

Yes, we provide free newspapers in lobby.

What are the accessible facilities at Americas Hotel?

We provide Braille or raised signage, Accessible bathroom, In-room accessibility, Roll-in shower, and Assistive listening devices to cater to our special guests’ needs.

Do you provide housekeeping services?

yes, we provide daily housekeeping.